An AI employee that reaches out before customers go cold — and stops the moment they say no. Cart recovery, win-back, launch DMs — all from the same agent that handles your inbound. Same voice. Same memory. No separate tool, no separate list.
One nudge per stalled cart · auto-stops on no reply · same agent for inbound + outbound
The same engine that answers your inbound runs a quiet outbound playbook in the background. Each playbook has its own trigger, its own timing, its own auto-stop. Nothing fires until the moment is right. Nothing fires twice.
Spots a stalled cart, sends a single in-voice DM at the right moment, surfaces the payment link. Not a spam blast — one message, well-timed.
Reminders, win-back DMs, refill prompts. Reaches out before the customer goes cold. Knows their order history, their dialect, their preferences from your inbound conversations.
New product, new program, new branch — the agent sends a segmented announcement and handles the replies that come back in. No separate broadcast tool, no template-blast feel.
Not 4am, not three minutes after the buyer navigated away, not a uniform 24h-later blast. The agent waits for the moment that respects the buyer's last activity.
Not "Hey 👋 don't forget your stuff! 🛒". The agent's outbound DMs read like the rest of your inbound replies — same tone, same dialect, same level of judgment.
If the buyer responds elsewhere — or says no, or asks the agent to back off — the sequence stops. No second nudge. No "in case you missed it." No retargeting purgatory.
Knows the customer's order history, their preferred dialect, what they've already declined, what they actually buy. Outbound is just the inbound engine, talking first.
When a re-engaged customer asks something the agent shouldn't answer, it routes to your team — same thread, full history, no "you've been talking to a bot" awkwardness.
Recovery rate by stall window. Win-back conversion by dormancy bucket. Launch CVR by segment. Real numbers, not vanity dashboards.
Verbatim from the cart-recovery skill modal. The agent's nudge is one sentence, in your voice, with the payment link inline.
Hey — saw you left the navy blazer in your cart yesterday. Still in your size if you want to grab it: pay.rm/ord-9201
Forgot — thanks. Paying now.
Verbatim from the win-back skill modal. The agent doesn't ask the customer to come back — it asks the obvious question and lets the answer be yes, no, or not now.
Hey — it's been ~3 months since your last refill. Want me to set up the same bundle on auto-ship every 90 days, or just send a one-off link?
Auto-ship sounds easier.
Set ✓ next box ships next week, you can pause anytime by replying here.
It shouldn't. The default playbook is one nudge per stalled cart, in your brand's voice, at a moment that respects the buyer's last activity (not 4am, not three minutes after they navigated away). If the buyer responds elsewhere — or asks the agent to back off — the recovery sequence stops automatically. No second touch.
The agent recognises the signal — explicit ("stop messaging me"), implicit ("not interested"), or behavioural (no reply on the previous touch). It marks that customer as no-outbound and never includes them in another sequence. The opt-out is permanent unless they re-engage on their own.
Yes. The win-back playbook is shape-agnostic — it works for refill cycles (subscription DTC), renewal windows (services), enrollment intake (education), or any cadence where dormant means "hasn't shown up in N days." Tell the agent your N and your obvious question; it handles the rest.
It complements them — it doesn't replace them. ReachMore handles the chat-channel outbound (WhatsApp / Instagram / Facebook DMs). Email + ad retargeting stay where they are. Lead and outcome events get written back to your CRM so the rest of your stack sees the same picture.
Per playbook: cart recovery uses a stall-window keyed off the buyer's last activity (not a uniform 24h blast); win-back uses your refill / repeat cycle; launches use the segment + your stated send window. None of them fire if the buyer is currently in an active inbound conversation — the agent waits.
Your AI employee, running outbound the same way it handles inbound. Trained on your business. Ready in 10 minutes. Free to start.