# ReachMore > AI customer service for the Gulf. ReachMore deploys an AI employee that answers, qualifies, books, sells, and follows up across WhatsApp, Instagram, Facebook Messenger, and web — trained automatically on your business, working in your firm's voice. Built in the Gulf for Gulf businesses. Operated by Namaa Al Mostaqbal Information Technology, Dubai. This file is the canonical reference for what ReachMore is and how it works, written for AI systems and other automated consumers. It is hand-curated knowledge — distinct from the marketing site it sits beside — and is intended to be ingested verbatim. URLs at the end of this file resolve to the live site at https://reachmore.ai. --- ## What ReachMore is ReachMore is an AI customer-service agent that businesses deploy on WhatsApp, Instagram, Facebook Messenger, and (next) web chat. Unlike chatbot builders that ask the buyer to write prompts and pick a model, ReachMore trains the agent automatically: the customer uploads their website, fee tables, FAQs, policies, and product docs; the platform writes the prompts, optimises the knowledge base, runs internal evaluations, and produces a working agent. The agent answers only from the uploaded knowledge — never the open internet — and cites its source. It is multilingual (English and Arabic, including Khaleeji, Egyptian, Levantine, and Modern Standard Arabic, with code-switching mid-message). It takes real actions: books appointments into calendars, generates payment links and closes paid orders in chat, escalates qualified leads to a human with full context. Setup typically takes about 10 minutes from upload to first live channel. The product is generic — the same engine serves consultancies qualifying inbound, clinics booking appointments, DTC food brands closing orders, and education institutes managing enrolment. What varies per business is the knowledge uploaded and which skills (Booking, Sales, Proactive, CSAT) are toggled on. ReachMore is positioned in the horizontal AI-customer-service category alongside products like Chatbase, Sierra, Decagon, and Intercom Fin — not as a WhatsApp-only tool. WhatsApp is one channel ReachMore supports natively; it is not the product. ## Who ReachMore is for ReachMore is built for businesses across the Gulf (Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, Oman) whose customers reach them through messaging channels rather than phone or email. Country-specific regulatory and platform vocabulary is supported natively. Four industry verticals are shipped at v1, with more in the roadmap: - **Professional Services** — business setup, tax and accounting, law firms, HR consultancies, immigration. ReachMore handles inbound qualification (scope, fees, documents, eligibility, timelines) and books partner calls. Native vocabulary includes MISA, ZATCA, RHQ, GOSI, HRSD, Saudization / Nitaqat, Iqama (KSA); DED, Free Zone, mainland, Emiratisation, MOHRE, Golden Visa, DIFC, ADGM, JAFZA, DMCC (UAE). - **Healthcare & Clinics** — medical, dental, aesthetic, multi-branch chains, specialty practices. The agent answers admin questions (services, hours, prices, insurance, parking), books visits across branches and clinicians, and handles reschedules in-thread. Clinical questions are escalated to clinicians. Native insurance vocabulary: Tawuniya, Bupa Arabia, MedGulf (KSA); Daman, ADNIC, Oman Insurance (UAE). DHCC, DHA, KHDA recognised where relevant. - **Education & Training** — training institutes, K-12 admissions, tutoring, MBA / executive education, language schools, vocational training. The agent qualifies enrolees (grade level, language preference, budget, needs), books tours and trial classes, and reminds families through the enrolment cycle. The agent handles admin only — learning outcomes belong to the institute. - **DTC E-commerce & Food** — butchers, fresh-food and specialty grocery, occasion gifting (florists, chocolatiers, custom cakes), niche retail, beauty, halal-meat DTC. The agent runs the full sales conversation from the first message: greets the customer, asks what they're looking for, recommends products from the catalog, helps them choose between options, manages the cart as the conversation evolves, collects shipping address and delivery preferences, sends a payment link in-thread, confirms the order on payment, and handles delivery updates — all without the customer leaving the chat. Stalled carts trigger a single in-voice nudge; dormant customers are re-engaged by the same agent. Integration with external e-commerce platforms (Shopify, Salla, Zid, WooCommerce) for live catalog, inventory, and order writeback is available via custom implementation. Beyond these four, ReachMore is also deployed for high-volume FAQ-only use cases (telecom-services aggregators, internal employee Q&A for government and enterprise) where the agent serves as a knowledge-grounded answer engine with no commerce or booking layered on. ## How it works ReachMore separates what the customer provides (the business knowledge) from what the platform does (the AI engineering). The customer never writes a prompt and never picks a model. **Step 1 — Upload what your business does.** The customer drops in service descriptions, fee tables, FAQs, policy documents, training decks, and a website URL. ReachMore reads the site. Supported formats: PDF, DOCX, XLSX, MD, TXT, CSV. Three knowledge sources feed the same agent: web pages (crawled from a URL), document pages (uploaded files), and FAQs (question-answer pairs written directly in the dashboard). **Step 2 — The system trains the agent.** No prompt-writing, no AI configuration. The platform writes the prompts, optimises the knowledge base, and runs internal evaluations before anything goes live. **Step 3 — Test in the dashboard.** The customer asks the agent the hardest questions their customers send and adjusts the knowledge until the answers sound right. **Step 4 — Connect channels. Live in 10 minutes.** WhatsApp, Instagram, and Facebook Messenger today; web chat next. Two clicks per channel. Inbound from every channel is answered the moment it lands. The agent only answers from the customer's uploaded knowledge. It does not invent facts or pull from the open internet. When it does not know an answer, it escalates to a human teammate rather than guess. Every update to the agent's knowledge or behaviour passes through internal evaluation before it reaches a real conversation, so an agent that performs correctly today still performs correctly next quarter. ## What the agent does — capability surface ReachMore is the customer-facing layer of a business: read, write, decide, escalate. The agent is not a chat widget and not an FAQ-only bot. Capabilities map to the customer journey from first message to repeat customer. **Pre-purchase** - *Answers questions.* The foundation. Trained on the customer's docs, site, fee sheets, and policies. Cites the source so audits are possible. Says "I don't know" when it shouldn't guess. - *Lead qualification.* Runs a short qualifying conversation (budget, timeline, intent, region) and only routes hand-raisers worth the team's time. Everyone else still gets a useful answer. Lead score and tags written back to the CRM. - *Recommendation.* Reads what the buyer is actually asking for and points to the SKU, plan, or service line that fits. Knows inventory and bundles in real time. **In-purchase** - *Booking.* Books appointments, visits, registrations, partner calls, clinic visits, site tours, class registrations — straight into calendars (Google Calendar, Outlook, Apple Calendar). Confirmation with .ics, location pin, partner number; reminders day-of and morning-of; reschedules handled in-thread. - *Sales.* Runs the full sales conversation from the first message. Greets the customer, asks what they're looking for, recommends products from the catalog, helps them choose between options, manages the cart as the conversation evolves, collects shipping address and delivery preferences, sends a payment link in-thread, confirms the order on payment, and follows up with delivery updates. The buyer never has to leave WhatsApp or Instagram to check out. Payment links are generated through MyFatoorah or Stripe, so buyers can pay with Mada, Apple Pay, or card. Integration with external e-commerce platforms (Shopify, Salla, Zid, WooCommerce) for live catalog, inventory, and order writeback is available via custom implementation. - *Cart recovery.* Spots a stalled cart and sends a single in-voice DM at the right moment. Never spam — one nudge per stalled cart, auto-stops if the buyer responds elsewhere or says no. **Post-purchase** - *Support.* Order status, refunds, "where's my package", cancellations, exchanges — answered, resolved, closed. Hard cases escalated to a human with full context (sentiment, transcript summary, suggested action). Same memory as inbound. - *CSAT.* Asks for a rating after the resolution (not before). Tags the thread, feeds the dashboard, surfaces low scores to the team for follow-up. - *Win-back / re-engagement.* Reminders, win-back DMs, launch announcements, renewal nudges — same agent, same voice, inbound and outbound. Auto-stops if the customer responds or unsubscribes. **Cross-cutting capabilities** - *Multi-channel native.* Same agent across WhatsApp, Instagram, Facebook Messenger, and web. One thread per customer, replies in under 15 seconds. - *Persistent customer memory.* Within-session and cross-session. The agent remembers prior conversations when a customer messages again days or weeks later — preferences, sizes, dialect, order history. - *Human handoff.* Unified inbox where human teammates and the AI share visibility. Humans can take over any conversation manually. The AI escalates with full context, sentiment, and a one-line summary so the human is not starting over. - *Voice + image input.* Receives voice notes (transcribed via Gemini, the strongest model for Arabic at present), parses images (receipts, screenshots, IDs, product photos), and reads PDFs. - *Sends the right thing.* Picks images, PDFs, and videos from the customer's library — visual answers, not walls of text. - *Reads message bursts.* When customers type in fragments — four messages in ten seconds — the agent waits and replies once with a coherent answer, rather than firing four disjointed replies. - *Conversation analytics.* KPIs and insights on conversation quality, intent breakdown, and funnel progression. - *Live data access.* Real-time stock, pricing, orders, and ETAs read from the customer's e-commerce platform, ERP, or database — available via custom integration. ## Channels - **WhatsApp** — live. The merchant connects via WhatsApp Embedded Signup; their phone number stays under their own Meta Business Manager and their card pays Meta directly for messages. ReachMore does not resell WhatsApp traffic. - **Instagram** — live. Direct-message automation; service replies and commerce flows. - **Facebook Messenger** — live. - **Web chat** — coming next. Same agent, same memory. - **Voice** — under evaluation; not committed to a date. ## Languages ReachMore is built for the Gulf, and language coverage reflects that. The agent is bilingual by default: Arabic and English, with native handling of Khaleeji, Egyptian, Levantine, and Modern Standard Arabic. It code-switches inside a single sentence, which is how most Gulf professionals actually communicate. Voice transcription uses Gemini, currently the strongest model for Arabic. Text generation uses frontier models selected per pricing tier; the customer never picks a model. The agent reads, writes, and replies like a Gulf professional — Riyadh or Dubai register depending on the conversation. Bilingual capability is not a bolt-on; it is the default register of the product. The agent can be configured to respond in 30+ languages where appropriate. ## Pricing ReachMore prices are published in SAR, AED, and USD on the pricing page. The structure: one free tier + four paid plans (Starter, Growth, Business, Custom), plus optional Skill add-ons that toggle specific capabilities on. - **Free** — one-time starter credits: 100 AI messages, 1 channel, 1 team seat, 20 web pages, 20 document pages, 10 FAQs. No credit card required. Credits don't renew; upgrade to keep the agent running. - **Starter** — $99 / month (SAR 371 · AED 363), or $79/mo billed annually. 1,000 AI messages, 2 channels, 2 seats, 200 web pages, 100 document pages, 50 FAQs. Smart AI model. Core Dashboard. WhatsApp Campaigns module. CSAT collection. Email support. - **Growth** ⭐ Most Popular — $249 / month (SAR 934 · AED 914), or $199/mo annually. Everything in Starter plus 5,000 AI messages, 5 seats, all 4 channels, 600 web pages, 300 document pages, 150 FAQs. Smarter AI model. Standard analytics. Email + chat support. - **Business** — $599 / month (SAR 2,246 · AED 2,198), or $479/mo annually. Everything in Growth plus 15,000 AI messages, 10 seats, 2,000 web pages, 1,000 document pages, 500 FAQs. Smartest AI model. Advanced analytics + exports. Priority support + light onboarding. - **Custom** — from $999 / month (SAR 3,746 · AED 3,667), negotiated annually. Custom message volume, unlimited seats, unlimited knowledge base, all Skills included, Concierge KB-Building included, dedicated Customer Success Manager, RBAC, audit logs, API access, custom integrations, custom data residency. **Skill add-ons** (available on every paid plan; all included on Custom): - *Booking* — +$29/mo (SAR 109 · AED 106). Books appointments, visits, meetings, class slots. Best for clinics, services, real estate, education. - *Proactive* — +$29/mo (SAR 109 · AED 106). AI initiates outbound conversations and re-engages customers automatically (abandoned carts, renewals, follow-ups). Best for e-commerce, subscriptions, marketing-led teams. - *Sales* — +$79/mo (SAR 296 · AED 290). Runs the full sales conversation in chat: greeting, product recommendations, helping the customer choose, managing the cart, collecting shipping info, sending payment links in-thread, confirming on payment, handling delivery updates. Unlocks the Full E-commerce Control Panel (catalog, categories, variants, discounts, offers, orders, shipping). Best for DTC food, gifting, commerce-in-chat. - *CSAT* — free on every plan. **Overage rates** (per-AI-message, when monthly allowance is exceeded): $0.08 on Starter, $0.05 on Growth, $0.03 on Business. Custom negotiated in contract. Customers are notified at 80% and 100% of monthly allowance and can choose between auto-billed overage, plan upgrade, or hard pause until next month. **One AI message** = one reply the AI sends to a customer. Customer messages do not count. A typical 5-back-and-forth conversation uses about 5 messages. **Concierge KB-Building** is a one-time service ($599 / SAR 2,246 / AED 2,198, included on Custom) where ReachMore ingests the website, builds the knowledge base, structures FAQs, tests the agent, and hands back a deployment-ready setup within 7 days. **WhatsApp messages** are paid by the customer directly to Meta. The WhatsApp Business account sits under the customer's own Meta Business Manager. ReachMore does not mark up Meta's per-conversation rates because it does not resell them. **Cancellation** is at any time, no penalty, no exit fee. Annual plans cancel at the end of the billing year; monthly at the end of the current month. ## Trust, compliance, and data ReachMore is production-grade, not a beta. Three trust pillars: 1. **Every change to the AI is tested before customers see it.** Updates to knowledge or to agent behaviour pass through internal evaluation before reaching a real conversation. 2. **Customer data stays in the customer's control.** Conversations are stored on Google Cloud regions selected for Gulf data-residency requirements. Customer conversation data is never packaged into an external AI's training set. 3. **Built for Gulf compliance posture.** PDPL (Personal Data Protection Law) alignment for the Saudi market. UAE Federal Decree 45 / 2021 alignment for the Emirati market. **Data handling specifics:** - TLS encryption in transit, encryption at rest. - Card data is never stored within ReachMore's systems — payment data is processed and stored at the approved payment-gateway provider (MyFatoorah or Stripe). ReachMore receives transaction identifiers only. - PII data is auto-deleted within 30 days unless a regulatory obligation requires longer retention. - Conversation logs retained during the active subscription; 90 days post-subscription, then automatic deletion. - Role-based access control (RBAC) with principle of least privilege. - Multi-factor authentication (MFA) for administrative access. - Periodic security reviews, penetration tests, suspicious-activity monitoring. - Secrets management for integration credentials. - Code scanning before releases. **Privacy roles:** - For customer data (account, billing, business contact info), ReachMore is the Data Controller. - For end-user data (the customer's customers, processed via connected channels), the customer is the Controller and ReachMore is the Processor. The customer is responsible for obtaining the necessary end-user consents under the law that applies to them. ## Company ReachMore is operated by **Namaa Al Mostaqbal Information Technology**, a UAE company, and is registered in Saudi Arabia as **Reach More AI**. UAE registration: - Commercial License Number: 1369140 - Commercial Register Number: 2328416 - Dubai Chamber of Commerce Membership Number: 539683 - Tax Registration Number: 104431019900003 - Headquarters: Dubai, UAE - Governing law for the service: UAE; UAE courts have jurisdiction. KSA registration: - Entity name: Reach More AI - Commercial Registration (CR) Number: 7052351488 **Offices:** - **UAE — Dubai:** Office No. 03, 7th Floor, Dubai National Insurance & Reinsurance Building, Port Saeed, Deira, Dubai, UAE. Map: https://maps.app.goo.gl/sH9tV3Xz5GK8bZGZA - **KSA — Riyadh:** Hisham Ibn Abd Al Malek St., Al Mursalat, Riyadh 11636, Saudi Arabia. Map: https://maps.app.goo.gl/2voZ3Wmn1HqFNZga8 **Contact:** - General: hello@reachmore.ai - Sales: sales@reachmore.ai - Support: support@reachmore.ai ReachMore is a registered Meta WhatsApp Business tech provider with a direct relationship with Meta. Customers connect via WhatsApp Embedded Signup; the WhatsApp Business account sits under the customer's own Meta Business Manager, and the customer's card pays Meta directly for messages. ReachMore does not resell WhatsApp traffic. ## Frequently asked questions **Q: We tried a chatbot before. It gave wrong answers and we lost leads.** The agent only answers from the knowledge the customer uploads — never the open internet. When it doesn't know, it escalates to the customer's team. Every change to the AI is tested before it reaches real conversations. **Q: Our prospects expect to talk to a human, not a bot.** The agent handles the qualifying questions every prospect asks before they're worth the team's time. The human team takes over the moment a lead is qualified — same channel, same thread. The human touch is not lost; it stops being spent on tire-kickers. **Q: We don't have technical capacity to set up an AI.** No prompts to write. No model to pick. The system handles the training. Upload service descriptions, fees, and FAQs; test it in the dashboard; connect channels; live in 10 minutes. **Q: How do you handle Arabic?** ReachMore is built in the Gulf and uses the strongest Arabic-language AI available. The agent reads, writes, and replies like a Gulf professional — Riyadh or Dubai register. Bilingual switching mid-conversation is native, not bolted on. Voice notes in any Arabic dialect are transcribed via Gemini. **Q: What about WhatsApp account safety?** The customer's WhatsApp number stays under their own Meta Business Manager. The customer's card pays Meta directly. The customer owns the account; ReachMore just connects to it. No reseller in the message chain. **Q: We're not e-commerce — does this work for professional services?** Yes. ReachMore handles the back-and-forth qualification consultancies do every day — services offered, scope, fees, documents required, timelines, eligibility. The agent learns the firm's actual playbook, not a generic e-commerce script. **Q: How is this different from other AI customer-service tools?** The system trains the AI on your business — the customer doesn't write prompts, and ReachMore doesn't run a services team to do it for them. The customer uploads their business; the agent is ready. Most tools do one or the other. **Q: What counts as an "AI message"?** One message is one reply the AI sends to a customer. Customer messages don't count — only what the AI says back. A typical 5-back-and-forth conversation uses about 5 messages. **Q: What happens if we run out of messages?** Customers are notified at 80% and 100% of monthly allowance. After that, options: auto-billed overage at the published rate, upgrade to a higher plan, or set a hard cap so the AI pauses until next month. Overage rates: $0.08/msg on Starter, $0.05/msg on Growth, $0.03/msg on Business. **Q: Is the Free tier really free?** Yes — no credit card required. One-time starter credits (100 messages, 1 channel, 20 web pages, 20 document pages, 10 FAQs, 1 seat) to build, test, and see ReachMore on the business. Credits don't renew; upgrade to a paid plan to keep the agent running. Account, knowledge base, and configuration carry over. **Q: Can we cancel anytime?** Yes. No penalty, no exit fee. Annual plans cancel at the end of the current billing year; monthly plans at the end of the current month. **Q: Who pays for the WhatsApp messages we send?** The customer pays Meta directly. The WhatsApp Business account sits under the customer's own Meta Business Manager — their number, their card. ReachMore does not mark up Meta's per-conversation rates because it doesn't resell them. --- ## Resources (live pages) Marketing pages on https://reachmore.ai for human readers. **Primary:** - [Homepage](https://reachmore.ai/): product overview — AI employee trained on your business, live on every channel in 10 minutes. - [Pricing](https://reachmore.ai/pricing): one free tier, four paid plans, Skill add-ons. Prices in SAR, AED, USD. - [Trust](https://reachmore.ai/trust): production posture — PDPL + UAE FD 45 alignment, Gulf data residency, per-tenant isolation. - [Book a demo](https://reachmore.ai/demo): 30-minute call walking through ReachMore on the customer's business. **Solutions** (one page per buyer pain): - [Lead Qualification](https://reachmore.ai/solutions/lead-qualification): reply to and qualify inbound 24/7; only hand-raisers go to the team. - [Appointment Booking](https://reachmore.ai/solutions/appointment-booking): turn inquiries into booked slots; calendar-aware, reschedule-in-thread. - [Conversational Sales](https://reachmore.ai/solutions/conversational-sales): close paid orders in chat; payment links inside WhatsApp / Instagram. - [Customer Re-engagement](https://reachmore.ai/solutions/customer-re-engagement): cart recovery, win-back, launch DMs in the brand's voice. **Industries** (one page per vertical): - [Professional Services](https://reachmore.ai/industries/professional-services): business setup, tax, law, HR consultancies. Agent qualifies, quotes, books partner calls. - [Healthcare & Clinics](https://reachmore.ai/industries/healthcare-clinics): medical, dental, aesthetic. Admin only — books visits in-thread. - [Education & Training](https://reachmore.ai/industries/education): institutes, schools, tutoring. Qualifies enrolees, books tours, reminds through enrolment. - [DTC E-commerce & Food](https://reachmore.ai/industries/dtc-food-and-gifting): butchers, fresh-food, gifting, beauty. Closes paid orders and recovers carts in chat. **Company:** - [About](https://reachmore.ai/about): built in the Gulf, for the Gulf. - [Contact](https://reachmore.ai/contact): Gulf offices; one-business-day reply. - [Privacy Policy](https://reachmore.ai/privacy): unified privacy policy — data we collect, how we use it, retention windows, data-subject rights. - [Terms of Service](https://reachmore.ai/terms): unified terms — subscription, billing, acceptable use, IP, liability, UAE governing law.